Road Tunnels Manual

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4.2 Players in tunnel operation and their co-operation

The management of the road transport process is a very complex task. It is even more complex if we consider the road transport into a tunnel environment. Part of the complexity is also related to the fact that skills and competencies required for the management of tunnels are scattered among different services. To this purpose, the cooperation of different stakeholders is clearly a vital pre-requisite for a fair and effective cooperation, in order to deliver good traffic and incident management. The coordination is normally performed under the umbrella of local or central authorities that coordinate the process and finally record the result of programmes as approved by inter-organizational committees.

The main stakeholders that need to cooperate in this frame are:

  • The tunnel operator;
  • The operators of different parts of road network who have to be notified in case of tunnel closure or traffic restrictions, as part of a common traffic management on the route/network;
  • National and local administrative authorities to whom reports have to be submitted as required under the regulations;
  • The owner of the tunnel (if it is not the same as the operator of the tunnel), who also has to be kept informed;
  • The public services (fire and rescue services, traffic police, medical services...) with whom coordinated intervention plans have to be prepared so that they can intervene in a coordinated and efficient manner in response to any types of incidents;
  • Other sub-contractors (cleaning, maintenance, breakdown services for users, etc.)

The Technical Report 2007R04 "Guide for organizing, recruiting and training road tunnel operating staff" defines the organisational tasks in a more precise manner.

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