The management of the road transport process is a very complex task. It is even more complex if we consider the road transport into a tunnel environment. Part of the complexity is also related to the fact that skills and competencies required for the management of tunnels are scattered among different services. To this purpose, the cooperation of different stakeholders is clearly a vital pre-requisite for a fair and effective cooperation, in order to deliver good traffic and incident management. The coordination is normally performed under the umbrella of local or central authorities that coordinate the process and finally record the result of programmes as approved by inter-organizational committees.
The main stakeholders that need to cooperate in this frame are:
The Technical Report 2007R04 "Guide for organizing, recruiting and training road tunnel operating staff" defines the organisational tasks in a more precise manner.